We don’t sell custom made stairs. Moreover, we note that our stairways are supplied in kit. The person who installs the staircase makes all necessary adjustments.
10. What do I do if I encounter a problem during installation?
You must return to the store where you bought the staircase so that they can send us a fax explaining the problem (missing hardware, installation problem,...) without forgetting to attach a copy of your receipt or invoice and the warranty card.